Product
Subscription Management Feature
Role
Overview
Project introduction
Redwood Credit Union is a non profit financial institution serving members across Northern California as an alternative option to mainstream banking. I took on the challenge to make a comprehensive all-in-one subscription and recurring payment management feature that seamlessly fits into their existing website.
Problem statement
The subscription section in Redwood Credit Union’s online dashboard should give members a fast, intuitive way to view, cancel, and get reminders for their recurring charges. The site currently offers no consolidated view or management tools, leaving members unable to control the growing number of modern subscriptions.
1.0 Discovery & Research
2.0 Define
3.0 Develop
4.0 Deliver
Enabling Notifications
Quickly enable reminders for upcoming charges with a single toggle.
View detailed history for any subscription and cancel it instantly from the same screen.
Access to categories, icons, and key details and cancelation controls for each active subscription.
Access to categories, icons, and key details and cancelation controls for each active subscription.
Impact
Streamlined Navigation
Users consistently found key pages in under 3 seconds by the final round of testing.
Faster Cancellations
Cut cancellation steps down to two taps, with 100% task completion and zero errors across both testing rounds.
Clarity Through Visuals
Calendar and list views now surface key details at a glance, improving understanding of charges and reducing hesitation.
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